Commitments

As a community member, you have certain Rights and Responsibilities while participating in programs at Hulitan Family and Community Services Society. These commitments help us all to be successful.

Your Responsibilities

As a community member working with our agency, you are responsible to:

  • Make every effort to show up for scheduled counselling and visits.
  • Notify your Worker within a reasonable amount of time if you cannot make an appointment (please ask your Worker what is considered a reasonable amount).
  • Be open to positive change within yourself and your family.
  • Treat all Hulitan employees with dignity and respect.

Client / Worker Agreement

Community members will take responsibility for maintaining contact with their Worker. When unable to attend scheduled meetings, community members must call their Worker to notify them.

If a community member misses 3 scheduled appointments, a meeting between the Worker, client and Manager must occur to determine further involvement in the program. If a meeting cannot be completed within 2 weeks, the community member’s file will be closed.

Your Rights

As a community member working with our agency, you have the right to:

  • Confidentiality – what you talk about in sessions or visits remains confidential within legal limits.
  • Services that enhance independence, self-sufficiency, self-esteem and quality of life.
  • Reasonable and equal access to Hulitan’s services.
  • An orientation to the programs and services.
  • Access both your paper file and your Sharevision file online.
  • Privacy and to have personal information protected against unauthorized access and disclosure.
  • Be treated with dignity and respect without discrimination based on ethnicity, religion, gender, age or mental/physical abilities, sexual orientation, or other protected grounds.
  • Be free from abuse, financial or other exploitation, retaliation, humiliation and neglect.
  • Express concerns and complaints about services without fear of reprisal or barriers to services.
  • To be involved in creating your own individual treatment plan and setting your own goals.
  • Consent to, or to refuse service or participation in specific service activities.
  • Be referred to alternate or additional community services and resources, including legal entities.
  • Evaluate the services you receive.
  • When possible, the freedom to choose which professional will provide the services.